Quality, Environment, Health and Safety , Sustainabiltiy
Companies willing to improve their service to customers and their efficiency can support their organization with a Quality , Environmental and Health and Safety Management System, and Social responsibility
We can provide several services:
- Internal Audits (processes)
- Supplier audits
- Third party Quality, Environmental, and Health and Safety Management System audits with Certification Bodies
- Put in place and follow up a Quality Management system based on ISO 9001
- Put in place and follow up an Environmental Management system based on ISO 14001
- Put in place and follow up an Health and Safety Management system based on ISO 45001
- Help on the Corporate Social Responsibility approach of the companies, based in ISO 26000, the Sustainability Development Goals, ready to follow the ESG evaluations from third parties.
- Help with the development and follow-up of processes, optimization and analysis of processes and simplify documentation.
- Certifications path
- Staff training on Quality, Environmental and Health and Safety Management System and process approach
- Training ISO 9001 , ISO 14001 , ISO 45001, ISO 26000
- Training Internal Auditors
- Environmental Footprint, eq kg CO2 of the activity or product, based on Bilan Carbone® method.
- CSR performance evaluations support
Strategy and Product Planning
We can provide a global servie or intervene at different stages of its development:
- Strategic product planning
Global solutions for planning product introduction
- Customer/Consumer focus product definition
Listening to the end users is the basics for defining a product. We are attentive to the direct customer but also to the satisfaction of final consumer and user.
- Product Management
We optimize the product range in terms of commercial efficiency, and manage the transition to a new product range
- Industrial Design management
In order to become the image of your strategic plan, Industrial Design requires a careful management. It must fit into your general strategy and represent it accurately.
- Global product development process introduction and monitoring
Time-to-market is the essence of the product
success, it cannot be missed. We can organize the process to achieve the major
milestones.
- Program and Project Management
We can effectively coordinate multicultural
and different functional teams to make a project happen as planned
- Marketing tools development
Packing an offer with the right tools makes
the sales process easier:
Packaging, Product leaflets, POS material
B2B Relations
Customer relations
If your company needs to launch its products with Business partners or Distributors in Europe or you need to improve your efficiency with your customer,
We can help you to start or improve your Customer relations
Customer prospects management
- Customer prospects
Identifying different types of customers, understanding their needs, and targeting them.
- Company and Product presentation
Presentation of the Company and the Products, in both: Marketing positioning and Technical aspects.
- Feedback from customers: features, design, pricing, timing, services
Get customer comments and profile their needs more accurately
- Business Plan
Establishment of a financial business plan to forecast the profitability
- Follow up and lobby with customers: marketing, purchasing, technical and management
At every level the customer needs to be reminded about you and your products.
Customer Offers management
- Get the invitation to tenders
Most of the time, Business customers call for a tender to get bids from suppliers. The first key step is being invited to participation.
- Coordination of answer to tenders. Bidding process
Bidding for a tender needs a global view, and coordination of all the stakeholders: developers, marketing, legal, finance, after sales, etc
Customer Contract Execution
- Coordination of the customization with the customer
Some customers have strong requirements in terms of customization. A close follow-up and coordination need to be in place
- Contract negotiations
The long process to coordinate all engagements that the company takes with its customer starts with the contract. Once more, coordination of all the stakeholders is needed.
- Forecast and purchase order follow up
A day-to- day follow-up on the actual market sales and your position with respect to competitors allows you to target the customer’s needs more accurately, enhancing your chances of success.
Suppliers relations
Suppliers are your partners in the success of your product, it is important to follow a rational approach for their selection.
We can help during different stages of your relationship with:
Supplier Selection process
- OEM and ODM manufacture identification
After knowing the product a series of OEM and ODM can be identified, mainly in South East Asia.
- Tender preparation
We can prepare, following established criteria, a document to be sent to the suppliers to be able to get comparable answers from them.
- Offers assessment for management decision
We analyze the different offers and make the benchmark and assessment to make the decision easier for the company management
- SWOT and recommendations
A set Strengths, Weaknesses, Opportunities and Threats with recommendations can also be offered based on observations about the suppliers and the market situation
Supplier negotiations and evaluation
- Contract negotiations
After decision the contract might need a big effort of coordination with the different stakeholders, and follow up with the supplier
- Supplier assessment
A continuous evaluation of suppliers in all different aspects of the chain helps to identify the improvement path in the relationship.